Adoption and Change Management (ACM)

ACM is a structured process and set of tools that can greatly assist you in implementing and managing changes effectively within your organization or Department/Agency. It focuses on the people side of change, ensuring a smooth transition when integrating new processes, systems, and technologies. Let’s explore why ACM is crucial for your success.
In today’s rapidly evolving technological landscape, where cloud technologies and frequent vendor changes are prevalent, effective change management is essential. As a leader in procurement within the Australian Government, you often encounter updates and new tools that require agile adaptation. ACM provides you with a framework to manage these changes smoothly, minimizing disruption and maximizing productivity.

Recent research conducted by Prosci, a renowned change management research and advisory firm, reveals that organizations with a robust change management strategy are six times more likely to achieve their project objectives and twice as likely to stay within budget. These findings highlight the significance of integrating ACM into procurement processes within your organization or Department/Agency.

By embracing effective change management practices, you can ensure that your procurement team receives the necessary support, resources, and training required to navigate change successfully. This, in turn, enhances productivity, employee satisfaction, and ultimately drives better outcomes for the Australian Government.

To implement an ACM plan tailored to your specific needs, here are key steps to consider:

1. Define the purpose and assemble a change team: 

Clearly communicate the rationale behind the change and establish a team of leaders who will drive the implementation. This team should include the IT leader, executive sponsor, and a people lead who can make personal connections with the impacted procurement teams.

2. Identify priority groups and survey employees:

Determine the procurement teams or individuals who will be most affected by the change. Gather their feedback through surveys to better understand their concerns and customize the change management approach accordingly.

3. Establish a diverse champion network:

Build a network of employees who are committed to adopting and supporting the change. Ensure representation from various departments and leadership levels within your organization or Department/Agency.

4. Develop a communication plan:

Craft clear and persuasive messages that define the purpose of the change, address specific concerns raised by procurement teams, explain how those concerns will be addressed, and highlight the benefits of the change for improved procurement processes and outcomes.

5. Deliver blended training programs:

Provide a combination of live, instructor-led training sessions and on-demand lessons to equip procurement teams with the necessary skills and knowledge to embrace the new technologies or systems. Engage champions and early adopters to participate in the training process.

6. Assess effectiveness and success:

Define success criteria specific to your procurement goals and gather baseline data to measure progress. Regularly collect feedback from users and stakeholders, allowing it to inform future change initiatives. Sustain adoption by incorporating ongoing assessments, additional training, and continuous support.

By following these steps and implementing an effective ACM strategy, you can navigate change successfully, maximize user adoption, and capitalize on the benefits of new technologies or systems within your procurement organization or Department/Agency. Partnering with experts in training and adoption, such as SHI, can further enhance the implementation of ACM best practices tailored to the unique requirements of the Australian Government’s procurement landscape.

Remember, as CPOs, Procurement Directors, and Managers, your role is crucial in driving successful change initiatives. Embrace ACM and empower your team to adapt and excel in the ever-changing procurement landscape of the Australian Government.